RETURN & REFUND POLICY

Well Hello Gorgeous Official

At Well Hello Gorgeous Official, we carefully pack our orders to ensure that your products reach you safely. Please read our Return & Refund Policy carefully before placing an order.

1. Mandatory Unboxing Video

• Customers must record a continuous, unedited video while opening the parcel.

• Start recording before opening the courier package. The shipping label, sealed parcel, opening process, and all received items must be clearly visible.

• Do not pause, cut, edit, or stop the video until you have checked the products.

• If an item is damaged, defective, incorrect, or missing, contact us within 24 hours of delivery and send the complete unboxing video along with your order number.

• Keep the original packaging, shipping label, invoice, and all accessories until your complaint is resolved.

• Photos alone may not be sufficient to verify a delivery-related claim.

2. Refund for Verified Issues

If a genuine product issue is verified by our team, we offer a refund of 50% of the affected product's purchase price, subject to applicable consumer protection laws and the circumstances of the complaint.

• The 50% refund applies to the affected product only, not automatically to the entire order.

• Shipping charges, cash-on-delivery fees, and other charges are not included in this voluntary partial-refund offer unless required by law.

• We may request additional photos, videos, and order details to investigate the complaint.

• If the unboxing video is missing or incomplete, we may be unable to verify the claim through our standard process. However, this requirement does not remove any rights available to customers under applicable law.

3. Wrong, Damaged, Defective or Missing Items

Please report any incorrect, damaged, defective, or missing product within 24 hours of delivery. We will review the evidence and contact you with the available resolution, which may include a refund, replacement, or another appropriate remedy.

4. Change of Mind

We do not offer voluntary returns or refunds simply because a customer changes their mind, orders the wrong item, or no longer wants the product, except where required by applicable law.

5. Non-Returnable Items

For hygiene and safety reasons, opened or used cosmetics, makeup, skincare, personal-care products, and other sealed hygiene items are not eligible for voluntary return due to a change of mind.

This restriction does not exclude remedies for verified defective, damaged, incorrect, expired, or misrepresented products where applicable.

6. Product Appearance and Variations

Actual product colours may vary slightly due to lighting, photography, or screen settings. Minor variations that do not materially misrepresent the product are not considered defects. Products must nevertheless match their material description and advertised specifications.

7. Order Cancellation

Cancellation requests must be made before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible. Any applicable statutory cancellation or refund rights will be respected.

8. Refused or Uncollected Parcels

Customers are requested to provide a correct phone number and complete delivery address and to remain available for delivery. Repeated refusal or failure to collect an order may result in restrictions on future Cash on Delivery orders, subject to applicable law.

9. Refund Processing

Once a complaint has been reviewed and approved, we will confirm the refund amount and payment method. Processing time may vary depending on the payment provider or bank.

10. Fraudulent Claims

We reserve the right to investigate suspicious, inconsistent, or repeated claims. False evidence or deliberate misuse of the refund process may result in refusal of a voluntary claim where legally permissible and restrictions on future orders.

11. Contact Us

To report an issue, contact Well Hello Gorgeous Official through our official customer-support channel and provide:

• Order number

• Delivery date

• Complete unboxing video

• Clear photos of the issue, if applicable

Important: This policy must be displayed before checkout. Nothing in this policy limits any mandatory rights or remedies available to customers under applicable law.

Thank you for shopping with Well Hello Gorgeous Official.